Privacy Policy

Last updated: 10.03.2026

This Privacy Policy explains how personal information is collected, used, and protected when you interact with the BetandPlay website. By using the services available on the platform, you acknowledge that your personal data may be processed in accordance with this policy and applicable privacy regulations including GDPR and PIPEDA.

1. General Information

BetandPlay recognizes the importance of protecting your personal information. This policy describes how the company collects, processes, stores, and safeguards personal data when you use the website or related services.

The website and its services are intended exclusively for individuals aged 18 and above. The platform does not knowingly collect personal information from individuals under the age of 18.

2. About the Company

The website BetandPlay is owned and operated by Novatrix SRL, a company incorporated in Costa Rica with registration number 3-102-893958 and registered address at Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, North Side of Manuel Ávila Camacho School, Costa Rica.

As the operator of the platform, the company acts as the Data Controller and determines how and why personal data is processed.

For any privacy-related questions or concerns, users may contact the designated Data Protection Officer (DPO) at: [email protected]

3. Personal Data We Collect

To provide casino services and ensure regulatory compliance, the platform may collect several categories of personal information including:

• Identity Data: full name, date of birth, nationality, and identification documents.
• Contact Details: email address, residential address, phone number, and proof of address.
• Financial Data: bank details, payment information, and source of funds verification.
• Transaction Data: records of deposits, withdrawals, and other financial activity.
• Gaming Data: gameplay activity, bonuses used, and wagering history.
• Technical Data: IP address, device type, browser information, and login timestamps.
• Marketing Data: communication preferences and interactions with promotional messages.

4. Purpose of Data Processing

Personal information is processed for several legitimate purposes, including:

• Account registration and service delivery
• Identity verification and KYC procedures
• Processing deposits and withdrawals
• Compliance with Anti-Money Laundering (AML) regulations
• Fraud detection and prevention
• Responsible gaming monitoring
• Customer support and communication
• Website analytics and service improvements

5. Sources of Data

Personal information may be collected from several sources including:

• Information provided directly by users during registration or account use
• Identity verification and compliance service providers
• Financial institutions and payment processors
• AML and PEP verification databases
• Advertising partners or analytics platforms
• Responsible gaming and regulatory databases

6. Disclosure of Personal Information

To operate the platform and comply with legal requirements, BetandPlay may share limited personal data with trusted third parties including:

• Game software providers
• Payment processing companies
• Identity verification and fraud prevention services
• Marketing partners (only where consent is provided)
• Regulatory authorities or law enforcement agencies
• Legal advisors and compliance consultants

All partners are required to process personal data securely and only for the purposes necessary to provide their services.

7. International Data Transfers

Personal data may be transferred outside the European Economic Area when required for service operation. In such cases, appropriate safeguards are implemented, including Standard Contractual Clauses approved by the European Commission.

8. Data Retention

Personal data is retained only for as long as necessary to fulfill legal and operational requirements. In accordance with anti-money laundering regulations, certain information may be stored for a minimum of five years following account closure.

9. User Rights

Under applicable data protection laws, users have several rights regarding their personal data, including:

• The right to access personal information
• The right to correct inaccurate data
• The right to request deletion of personal data
• The right to restrict or object to processing
• The right to withdraw consent for marketing communications
• The right to file a complaint with a data protection authority

10. Data Security

The platform implements strong technical and administrative safeguards to protect user data from unauthorized access, misuse, or disclosure. Secure servers, encryption technologies, and restricted access policies are used to maintain the safety of personal information.

Users are responsible for keeping their account credentials secure and should not share login information with others. Two-factor authentication (2FA) may be available for additional account protection.

11. Changes to This Policy

This Privacy Policy may be updated periodically to reflect changes in legal requirements or service improvements. Users are encouraged to review the most recent version of the policy on the official BetandPlay website.

12. Contact Information

If you have any questions regarding this Privacy Policy or your personal data, you may contact: